Return policy
In order to let you get a assured shopping experience on Tophermesbags store. Tophermesbags provide a 30-day return and exchange service for each order.
If you want to apply for a return, please contact Tophermesbags customer service via whatsapp or email. Before returning the product, please ensure that the product is in a brand new state: keep all labels intact, and ensure the goods not used, not worn, not changed or not cleaned, etc. If you meet the return and exchange conditions within the specified time, you can enjoy the return and exchange service, otherwise, we will not accept returns and exchanges.
—-If it is not a quality problem and the buyer want to return or exchange the goods, the buyer has to pay all shipping costs. We support returns or exchanges.
—-If the product has quality problems or the model and size are inconsistent with the order, we will be responsible.
—-If the goods are intercepted by the customs, we will send them to you again.
Returns and exchanges are not accepted in the following situations:
1) Commodities that have been used, damaged, changed or cleaned.
2) You ordered the wrong model or size of the product yourself.
3) Goods whose outer packaging is damaged due to irresistible factors in the shipping process and require return.
4) Commodities that exceed the 30 days return period.
We are confident that you will be happy with your purchase from us because each piece is inspected for quality manually. However, we understand that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction with our products and services is our top priority.
If for any reason you are not content with your purchase, please contact us immediately.
We will provide instructions on where to return your item(s). You must return the product(s) within 7 days of receipt for a refund. You must send your returned package via courier, at your own expense, and provide us with a tracking number in order for a refund to be issued.
Refunds are made in the same form as the initial payment (ie. refunded on your credit card) and may take up to seven business days to process after we receive the returned goods. During the 6-month warranty period, we will repair any problem we can that you might have with the product.
Kindly include the below information when contacting us. This will speed up the processing of your return.
Information To Provide:
Your full name, the date the order was placed, your order number, and the date when the order was received
A list of the replica product(s) to be fixed or refunded
The reason for the return of the products
Delivery is guaranteed! If your shipment is lost or seized, we will reship once at our expense.
Your purchases will be sent directly by courier from China to your door. You will receive an email with your order confirmation number and your shipping tracking number. With this tracking number, you can track the progress of your purchase.
Please allow 15-30 days for the delivery of your order.
Please make sure you enter the correct shipping address and contact number.
We are not responsible for reshipment if you provided us with an incorrect address.
We are not responsible for any import tax charged to your package.
Shipping time is approx 15-20 days
We have the right to select our customers
We promise to comply with the following conditions, from the date of product sale (based on the actual date of receipt) can be returned within 30 days. Customers can submit a return application online or contact the Tophermesbags customer service center for return and exchange(Customer service contact US).